Quality, Environment and Safety Policy

Qualidade José de Mello saúdeAs a leader in the healthcare delivery industry, José de Mello Saúde undertakes to commit to the guiding principles of sustainable development.

Our respect to these principles translates to our commitment to ensuring value creation, at all times, thus achieving the satisfaction of our Customers, Employees, Shareholders and other Entities with which we work.

Within this framework, José de Mello Saúde has been developing an Integrated Management System that sets:

Healthcare Delivery

Healthcare Delivery - according to the best practices -, excellence in technology, and state-of-the-art and proven scientific development in the prevention, diagnosis, and clinical treatment of diseases, sustained by the achievement of clinical outcomes, periodically monitored and reassessed in accordance with previously set objectives and goals.
A healthcare delivery model that is based on the continuous search for solutions that will meet our clients’ needs.

Patient Safety

To maintain a transversal programme for Clinical and Non-clinical Risk Management, that sets and prioritises actions to identify potential risks and prevent them from happening, strengthened by best practice implementation, in order to erase unnecessary harm resulting from healthcare delivery.

Information Security

Information Protection, as a support to the efficiency of service provision, is based on the integrity and availability of information systems and infrastructure, and on data confidentiality.


To define environmental aspects that are a result of healthcare delivery allow us to evaluate the impact of our activity, and to prioritise actions in order to minimise and control them.
The sustainable use of natural resources, namely energy and water, pollution prevention and waste reduction, reuse and recycling.

Occupational Health and Safety

To evaluate and recommend solutions for safety, health risks and hazards to which employees might be exposed, establishing actions that will ensure the minimisation and control of those health risks and hazards.
To prevent injury, incidents, accidents and occupational diseases.

Legal Requirements

To comply with the legal requirements in force, as well as with other legal requirements that may come into force.

Continuous Improvement

To establish a culture of continuous improvement that consolidates process management and promotes the efficiency of our integrated management system.