Patient Safety Policy

José de Mello Saúde aims at embracing Safety Culture as an integral and key part of healthcare delivery at its units.

José de Mello Saúde’s units top management takes Patient Safety as a strategic priority.

José de Mello Saúde is developing a transversal programme for Safety in Health at the Units, which translates into the set forth of common policies and lines of action for fields such as Risk Management, Infection Control, and others.


Safety in Health Programme at José de Mello Saúde:

• Establishes and prioritises actions to identify potential risks and prevent them from happen, so that unnecessary damages related to healthcare delivery can be reduced;

• Promotes employee training with the intent of implementing safe practices;

• Informs and draws clients in, so that they can contribute for safety in healthcare delivery;

• Establishes a framework of clinical and safety indicators that when periodically monitored will encourage the implementation of measures that will trigger the continuous improvement of quality and safety in all José de Mello Saúde units.